Returns, Refunds and Exchanges Policy


Please read thoroughly before making your purchase. All orders made through this online store are considered custom orders, made as requested by the client (you), and we are not required to provide a refund if you have changed your mind about a purchase for any reason. Each piece of jewelry can take several days to several weeks to create from start to finish, all depending on how you customized your order. However, some articles may be accepted for partial store credit or exchange if returned in salable condition within 10 days from the date received. Buyer will be held responsible for any restocking fees and/or reconditioning fees, plus all shipping fees as they are non-refundable. We will not refund for "buyer's remorse". Absolutely no refunds on custom engraved merchandise and any custom-made rings. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by Bang Diamonds. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 10 days of your purchase.

1. Please email info@bangdiamonds.com to request a refund and we will assign you a tracking number.

2. Mail your returned item to:

 
   Bangs
    861 6th Ave. STE 729
    San Diego, CA 92101

3. Include in your package a signed letter stating the reason for your return and the original receipt.

4. Please allow 2-3 weeks from the return shipped date for us to receive and process. If allowed, your Bang Diamonds account will be credited with the determined amount.

IN-STORE RETURNS

Your invoice must be present when returning and exchanges at the store. Same Return Policy applies.

Restocking Fee

All items are subject to a 10% restocking fee; this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Shipping Policy

We will only ship orders to the billing address associated with the purchasing credit/debit card OR the address confirmed on your PayPal account. After your order is fulfilled and packaged, it will be shipped via FedEx Express. All domestic and international packages will require signature confirmation. Orders generally ship Monday through Friday only. Saturday delivery may be available for an additional charge. Sunday and holiday delivery are not available. Multiple items ordered under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees. To ensure the safe and secure delivery of your order, we do not ship to P.O. boxes. International buyers will be responsible for any import fees and/or taxes.

Orders are processed Monday- Friday. Orders that are placed on weekends and Holidays are processed the next business day. All Orders are shipped via FedEx Express. The shipping rate is contiguous to 48 U.S. states priced at $39. Shipping to Alaska, Hawaii, Guam may be subject to higher shipping fees.

INTERNATIONAL SHIPMENTS

We currently ship internationally to most countries worldwide. Please send us an email at info@bangdiamonds.com for questions if shipment to your country is possible. All international orders are shipped via FedEx Expedited for a flat rate of $99. Please allow 1-2 weeks for delivery. The international shipment tracking number will be provided upon shipment to your destination.

Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by Bang Diamonds. Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. Bang Diamonds is not involved in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the USA. In the case of returned shipments, the customer is responsible for all additional shipping fees and return fees assessed. Please call your local Customs & Duties Offices for more information regarding excise duties. 

GENERAL SHIPPING INFO

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for domestic delivery.

We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured, and the buyer assumes all responsibilities of claims made with the shipping carrier.

We cannot and will not change or intercept a package to alter the delivery.

We will only ship to address provided at checkout.

Please send us an email at info@bangdiamonds.com for any concerns or questions.